{
  "contract": "sourcey.site-record/v1alpha1",
  "release_id": "sha256:01878e420becfd35dc17fcd9c45ae9fd7f77cece1fedfdf68ac6cdf861f9432b",
  "snapshot_id": "sha256:941812942078a95ce94c3802726dfad46394ed4e8faec931d0d61f4cd6c48a88",
  "artifact_sha256": "sha256:207717acd882c5f10a288d4c057d2e8e74e62a63a0cda0bb875692c63b5ca5bd",
  "data": {
    "entity_id": "ent_01m11h38dcfqmps84my4ssak5r",
    "slug": "supportbench",
    "slug_aliases": [],
    "name": "Supportbench",
    "summary": "Supportbench is customer support software for B2B teams, with ticketing, dynamic SLAs, escalations, knowledge bases, AI, and customer health scoring.",
    "description": "Supportbench provides account-aware B2B customer support software with ticket management, dynamic SLAs, escalations, knowledge bases, AI, and health scoring.",
    "website": "https://www.supportbench.com",
    "category": "support",
    "revision_digest": "sha256:b3af3e32941cc74b285c65760af51d7cceb0950d605458724c1c5de60194281a",
    "provenance": {
      "freshness": "fresh",
      "dispute": "none",
      "coverage_policy_digest": "sha256:6e57f02d3ace71508dd8276e5df4baf23af618aa8dfce45c2c1e28856af7b052",
      "freshness_policy_digest": "sha256:b71bacf415fdbef01024355fb3d080df7a9dca05d2cce9a2a1f691fe8a60f579",
      "basis_event_ids": [
        "sha256:e030fd0f04d8a2399f022ca91bcfa08fe4e476c67733710651895a00cc818edb"
      ],
      "fields": [
        {
          "path": "/name",
          "supporting_event_ids": [
            "sha256:e030fd0f04d8a2399f022ca91bcfa08fe4e476c67733710651895a00cc818edb"
          ],
          "contradicting_event_ids": [],
          "accepted_proof_kinds": [
            "observed"
          ],
          "evidence_proof_kinds": [
            "observed"
          ],
          "latest_observation_at": "2026-09-24T10:17:34.188Z",
          "freshness": "fresh"
        },
        {
          "path": "/summary",
          "supporting_event_ids": [
            "sha256:e030fd0f04d8a2399f022ca91bcfa08fe4e476c67733710651895a00cc818edb"
          ],
          "contradicting_event_ids": [],
          "accepted_proof_kinds": [
            "observed",
            "editorial"
          ],
          "evidence_proof_kinds": [
            "observed"
          ],
          "latest_observation_at": "2026-09-24T10:17:34.188Z",
          "freshness": "fresh"
        },
        {
          "path": "/description",
          "supporting_event_ids": [
            "sha256:e030fd0f04d8a2399f022ca91bcfa08fe4e476c67733710651895a00cc818edb"
          ],
          "contradicting_event_ids": [],
          "accepted_proof_kinds": [
            "observed",
            "editorial"
          ],
          "evidence_proof_kinds": [
            "observed"
          ],
          "latest_observation_at": "2026-09-24T10:17:34.188Z",
          "freshness": "fresh"
        },
        {
          "path": "/domains",
          "supporting_event_ids": [
            "sha256:e030fd0f04d8a2399f022ca91bcfa08fe4e476c67733710651895a00cc818edb"
          ],
          "contradicting_event_ids": [],
          "accepted_proof_kinds": [
            "observed"
          ],
          "evidence_proof_kinds": [
            "observed"
          ],
          "latest_observation_at": "2026-09-24T10:17:34.188Z",
          "freshness": "fresh"
        },
        {
          "path": "/category",
          "supporting_event_ids": [
            "sha256:e030fd0f04d8a2399f022ca91bcfa08fe4e476c67733710651895a00cc818edb"
          ],
          "contradicting_event_ids": [],
          "accepted_proof_kinds": [
            "editorial"
          ],
          "evidence_proof_kinds": [
            "editorial"
          ],
          "latest_observation_at": "2026-09-24T10:17:34.188Z",
          "freshness": "fresh"
        },
        {
          "path": "/links",
          "supporting_event_ids": [
            "sha256:e030fd0f04d8a2399f022ca91bcfa08fe4e476c67733710651895a00cc818edb"
          ],
          "contradicting_event_ids": [],
          "accepted_proof_kinds": [
            "observed"
          ],
          "evidence_proof_kinds": [
            "observed"
          ],
          "latest_observation_at": "2026-09-24T10:17:34.188Z",
          "freshness": "fresh"
        }
      ],
      "vendor_attestation": {
        "status": "none"
      }
    },
    "programs": [
      {
        "program_id": "prg_01m11h38ddvhppw2fpf7srczs9",
        "slug": "supportbench-for-startups",
        "title": "Supportbench for Startups",
        "summary": "Supportbench for Startups gives eligible brand-new subscribers 6 months free, then 50% off license costs for 12 months, plus a dedicated customer success manager.",
        "revision_digest": "sha256:62d0989d2e2825e2636c7135c85c1c4502c6276090f31b9b43c3151d2b503d78",
        "provenance": {
          "freshness": "fresh",
          "dispute": "none",
          "coverage_policy_digest": "sha256:6e57f02d3ace71508dd8276e5df4baf23af618aa8dfce45c2c1e28856af7b052",
          "freshness_policy_digest": "sha256:b71bacf415fdbef01024355fb3d080df7a9dca05d2cce9a2a1f691fe8a60f579",
          "basis_event_ids": [
            "sha256:506e60351599e04760351299f53eed7dab072982bf0b42141ae94694f17925e8"
          ],
          "fields": [
            {
              "path": "/title",
              "supporting_event_ids": [
                "sha256:506e60351599e04760351299f53eed7dab072982bf0b42141ae94694f17925e8"
              ],
              "contradicting_event_ids": [],
              "accepted_proof_kinds": [
                "observed",
                "editorial"
              ],
              "evidence_proof_kinds": [
                "observed"
              ],
              "latest_observation_at": "2026-09-24T10:17:34.188Z",
              "freshness": "fresh"
            },
            {
              "path": "/summary",
              "supporting_event_ids": [
                "sha256:506e60351599e04760351299f53eed7dab072982bf0b42141ae94694f17925e8"
              ],
              "contradicting_event_ids": [],
              "accepted_proof_kinds": [
                "observed",
                "editorial"
              ],
              "evidence_proof_kinds": [
                "observed"
              ],
              "latest_observation_at": "2026-09-24T10:17:34.188Z",
              "freshness": "fresh"
            }
          ],
          "vendor_attestation": {
            "status": "none"
          }
        }
      }
    ],
    "offers": [
      {
        "program_id": "prg_01m11h38ddvhppw2fpf7srczs9",
        "offer_id": "off_01m11h38dedx3vq2q0m80v4xzm",
        "slug": "six-months-free-then-fifty-percent-off",
        "title": "6 months free, then 50% off Supportbench for 12 months",
        "summary": "Brand-new Supportbench subscribers with fewer than 100 employees and funding up to Series B get 6 months free, then 50% off license costs for 12 months, plus a dedicated CSM.",
        "economics": {
          "consideration": {
            "kind": "variable",
            "description": "After the 6 free months, the startup pays 50% of Supportbench license costs for 12 months; professional consulting services are not included."
          },
          "benefits": [
            {
              "benefit_id": "ben_free_period",
              "description": "The first 6 months of the full Supportbench platform free, including all products and services",
              "kind": "free-service",
              "service": "Supportbench platform",
              "duration": {
                "kind": "exact",
                "value": "P6M"
              }
            },
            {
              "benefit_id": "ben_01",
              "description": "50% off Supportbench license costs for the 12 months after the free period (months 7 to 18)",
              "kind": "discount",
              "percentage": {
                "kind": "exact",
                "basis_points": 5000
              },
              "applies_to": "Supportbench license costs",
              "duration": {
                "kind": "exact",
                "value": "P1Y"
              }
            },
            {
              "benefit_id": "ben_csm",
              "description": "A named customer success manager who onboards and trains the team",
              "kind": "free-service",
              "service": "Dedicated customer success manager"
            }
          ]
        },
        "eligibility": {
          "rule": {
            "kind": "all",
            "rules": [
              {
                "kind": "predicate",
                "criterion_id": "cri_01",
                "statement": "The applicant is a brand-new Supportbench subscriber; previous or active paid customers may not participate.",
                "fact": "company.is_current_customer",
                "operator": "eq",
                "value": {
                  "type": "boolean",
                  "value": false
                }
              },
              {
                "kind": "predicate",
                "criterion_id": "cri_02",
                "statement": "The company has fewer than 100 employees.",
                "fact": "company.employee_count",
                "operator": "lt",
                "value": {
                  "type": "number",
                  "value": 100
                }
              },
              {
                "kind": "manual",
                "criterion_id": "cri_03",
                "statement": "The company has raised outside venture funding up to Series B (Angel, pre-seed, seed, Series A, or Series B).",
                "reason": "external-verification"
              },
              {
                "kind": "manual",
                "criterion_id": "cri_04",
                "statement": "Supportbench reviews each application and replies by email with its decision.",
                "reason": "vendor-discretion"
              }
            ]
          }
        },
        "roles": {
          "terms_authority_entity_id": "ent_01m11h38dcfqmps84my4ssak5r",
          "access_operator_entity_id": "ent_01m11h38dcfqmps84my4ssak5r"
        },
        "access": {
          "availability": "public",
          "method": "form",
          "url": "https://www.supportbench.com/startups/",
          "instructions": "Select Apply now on the Supportbench for Startups page and complete the application."
        },
        "terms_url": "https://www.supportbench.com/startups/",
        "lifecycle": "active",
        "effective_from": "2026-08-27T11:53:44.000Z",
        "revision_digest": "sha256:9c4f0d38c8fe94f05da3c2d18df45c16784148e16b7a04fad0ebb5ea3309f3d0",
        "provenance": {
          "freshness": "fresh",
          "dispute": "none",
          "coverage_policy_digest": "sha256:6e57f02d3ace71508dd8276e5df4baf23af618aa8dfce45c2c1e28856af7b052",
          "freshness_policy_digest": "sha256:b71bacf415fdbef01024355fb3d080df7a9dca05d2cce9a2a1f691fe8a60f579",
          "basis_event_ids": [
            "sha256:7e380e5bcc5c9c8aa2dae2cc4fede8b302b46118b91e0eb7a1a5c7b7fa8dcae3"
          ],
          "fields": [
            {
              "path": "/title",
              "supporting_event_ids": [
                "sha256:7e380e5bcc5c9c8aa2dae2cc4fede8b302b46118b91e0eb7a1a5c7b7fa8dcae3"
              ],
              "contradicting_event_ids": [],
              "accepted_proof_kinds": [
                "observed",
                "editorial"
              ],
              "evidence_proof_kinds": [
                "observed"
              ],
              "latest_observation_at": "2026-09-24T10:17:34.188Z",
              "freshness": "fresh"
            },
            {
              "path": "/summary",
              "supporting_event_ids": [
                "sha256:7e380e5bcc5c9c8aa2dae2cc4fede8b302b46118b91e0eb7a1a5c7b7fa8dcae3"
              ],
              "contradicting_event_ids": [],
              "accepted_proof_kinds": [
                "observed",
                "editorial"
              ],
              "evidence_proof_kinds": [
                "observed"
              ],
              "latest_observation_at": "2026-09-24T10:17:34.188Z",
              "freshness": "fresh"
            },
            {
              "path": "/lifecycle",
              "supporting_event_ids": [
                "sha256:7e380e5bcc5c9c8aa2dae2cc4fede8b302b46118b91e0eb7a1a5c7b7fa8dcae3"
              ],
              "contradicting_event_ids": [],
              "accepted_proof_kinds": [
                "observed"
              ],
              "evidence_proof_kinds": [
                "observed"
              ],
              "latest_observation_at": "2026-09-24T10:17:34.188Z",
              "freshness": "fresh"
            },
            {
              "path": "/economics",
              "supporting_event_ids": [
                "sha256:7e380e5bcc5c9c8aa2dae2cc4fede8b302b46118b91e0eb7a1a5c7b7fa8dcae3"
              ],
              "contradicting_event_ids": [],
              "accepted_proof_kinds": [
                "observed"
              ],
              "evidence_proof_kinds": [
                "observed"
              ],
              "latest_observation_at": "2026-09-24T10:17:34.188Z",
              "freshness": "fresh"
            },
            {
              "path": "/eligibility",
              "supporting_event_ids": [
                "sha256:7e380e5bcc5c9c8aa2dae2cc4fede8b302b46118b91e0eb7a1a5c7b7fa8dcae3"
              ],
              "contradicting_event_ids": [],
              "accepted_proof_kinds": [
                "observed"
              ],
              "evidence_proof_kinds": [
                "observed"
              ],
              "latest_observation_at": "2026-09-24T10:17:34.188Z",
              "freshness": "fresh"
            },
            {
              "path": "/roles",
              "supporting_event_ids": [
                "sha256:7e380e5bcc5c9c8aa2dae2cc4fede8b302b46118b91e0eb7a1a5c7b7fa8dcae3"
              ],
              "contradicting_event_ids": [],
              "accepted_proof_kinds": [
                "observed",
                "derived"
              ],
              "evidence_proof_kinds": [
                "observed"
              ],
              "latest_observation_at": "2026-09-24T10:17:34.188Z",
              "freshness": "fresh"
            },
            {
              "path": "/access",
              "supporting_event_ids": [
                "sha256:7e380e5bcc5c9c8aa2dae2cc4fede8b302b46118b91e0eb7a1a5c7b7fa8dcae3"
              ],
              "contradicting_event_ids": [],
              "accepted_proof_kinds": [
                "observed",
                "derived"
              ],
              "evidence_proof_kinds": [
                "observed"
              ],
              "latest_observation_at": "2026-09-24T10:17:34.188Z",
              "freshness": "fresh"
            },
            {
              "path": "/terms_url",
              "supporting_event_ids": [
                "sha256:7e380e5bcc5c9c8aa2dae2cc4fede8b302b46118b91e0eb7a1a5c7b7fa8dcae3"
              ],
              "contradicting_event_ids": [],
              "accepted_proof_kinds": [
                "observed"
              ],
              "evidence_proof_kinds": [
                "observed"
              ],
              "latest_observation_at": "2026-09-24T10:17:34.188Z",
              "freshness": "fresh"
            }
          ],
          "vendor_attestation": {
            "status": "none"
          }
        },
        "headline": {
          "rule": "sourcey.offer-headline/v1",
          "benefit_id": "ben_01",
          "basis": "typed",
          "figure": {
            "kind": "discount",
            "percentage": {
              "kind": "exact",
              "basis_points": 5000
            },
            "applies_to": "Supportbench license costs",
            "duration": {
              "kind": "exact",
              "value": "P1Y"
            }
          }
        }
      }
    ]
  }
}
