{
  "contract": "sourcey.site-record/v1alpha1",
  "release_id": "sha256:6d1494e0eef8bd2f92e5a31b85d6812b59be1a039167e277444634d342ce6ff0",
  "snapshot_id": "sha256:11d1c3dd22ce3fb1041d5bf722aafa9b052220afecd593f1a6bdb26f5e08cb73",
  "artifact_sha256": "sha256:444b8b1123e0046096b92bab78dc074e61bf1d3612a74156d04056f249fa2f45",
  "data": {
    "entity_id": "ent_01kyh8fpe3c80bycfhyx7m3jym",
    "slug": "help-scout",
    "name": "Help Scout",
    "description": "Help Scout provides customer support software featuring shared inboxes, docs knowledge bases, live chat, and AI assistants to help growing businesses support their customers.",
    "website": "https://www.helpscout.com",
    "category": "support",
    "revision_digest": "sha256:a2173703fc88a8ca40d261f4b890c8dcb508a32d8d92c0e619e922047a453d99",
    "provenance": {
      "tier": "observed",
      "freshness": "fresh",
      "dispute": "none",
      "coverage_policy_digest": "sha256:6ba0402f493382954a28c1955a34c435bb6b8241e282e63f1e1ab2f02c676d37",
      "freshness_policy_digest": "sha256:f4e31a29c2ce994bb8c3009207294ffa086e82b8e0d695abc95d6d6bdb30c2e5",
      "basis_event_ids": [
        "sha256:e55448adb7d06d057b970fc2d3cb65ecaa2899439fe28fa73e4da4cab7b159c4"
      ],
      "fields": [
        {
          "path": "/name",
          "supporting_event_ids": [
            "sha256:e55448adb7d06d057b970fc2d3cb65ecaa2899439fe28fa73e4da4cab7b159c4"
          ],
          "contradicting_event_ids": [],
          "latest_observation_at": "2026-07-27T07:40:56.959Z",
          "freshness": "fresh"
        },
        {
          "path": "/description",
          "supporting_event_ids": [
            "sha256:e55448adb7d06d057b970fc2d3cb65ecaa2899439fe28fa73e4da4cab7b159c4"
          ],
          "contradicting_event_ids": [],
          "latest_observation_at": "2026-07-27T07:40:56.959Z",
          "freshness": "fresh"
        },
        {
          "path": "/domains",
          "supporting_event_ids": [
            "sha256:e55448adb7d06d057b970fc2d3cb65ecaa2899439fe28fa73e4da4cab7b159c4"
          ],
          "contradicting_event_ids": [],
          "latest_observation_at": "2026-07-27T07:40:56.959Z",
          "freshness": "fresh"
        },
        {
          "path": "/category",
          "supporting_event_ids": [
            "sha256:e55448adb7d06d057b970fc2d3cb65ecaa2899439fe28fa73e4da4cab7b159c4"
          ],
          "contradicting_event_ids": [],
          "latest_observation_at": "2026-07-27T07:40:56.959Z",
          "freshness": "fresh"
        },
        {
          "path": "/links",
          "supporting_event_ids": [
            "sha256:e55448adb7d06d057b970fc2d3cb65ecaa2899439fe28fa73e4da4cab7b159c4"
          ],
          "contradicting_event_ids": [],
          "latest_observation_at": "2026-07-27T07:40:56.959Z",
          "freshness": "fresh"
        }
      ]
    },
    "programs": [],
    "offers": [
      {
        "offer_id": "off_01kyh8fpe3764vaa0pa94p6myj",
        "slug": "help-scout-for-startups",
        "title": "Help Scout for Startups",
        "summary": "Eligible startups receive six months free of Help Scout Plus, which includes shared inboxes, messaging, AI Answers, and integrations.",
        "economics": {
          "consideration": {
            "kind": "unknown",
            "description": "The source record did not establish separate consideration."
          },
          "benefits": [
            {
              "benefit_id": "ben_primary",
              "description": "6 months free",
              "kind": "free-service",
              "service": "6 months free"
            }
          ]
        },
        "eligibility": {
          "rule": {
            "kind": "manual",
            "criterion_id": "cri_requirement_01",
            "statement": "Must be a new Help Scout customer, an incorporated tech startup less than 2 years old, and generating under $1M in ARR.",
            "reason": "not-machine-evaluable"
          }
        },
        "roles": {
          "terms_authority_entity_id": "ent_01kyh8fpe3c80bycfhyx7m3jym",
          "access_operator_entity_id": "ent_01kyh8fpe3c80bycfhyx7m3jym"
        },
        "access": {
          "availability": "public",
          "method": "form",
          "url": "https://www.helpscout.com/startups/"
        },
        "lifecycle": "active",
        "effective_from": "2026-07-27T07:40:56.959Z",
        "revision_digest": "sha256:e1d44cebdc8c620e83c529a0ac7e8fe48675009c8be35154e72a693b33f172d9",
        "provenance": {
          "tier": "observed",
          "freshness": "fresh",
          "dispute": "none",
          "coverage_policy_digest": "sha256:6ba0402f493382954a28c1955a34c435bb6b8241e282e63f1e1ab2f02c676d37",
          "freshness_policy_digest": "sha256:f4e31a29c2ce994bb8c3009207294ffa086e82b8e0d695abc95d6d6bdb30c2e5",
          "basis_event_ids": [
            "sha256:cd1d0bbde98543560c2eeecfd4220c1ab274812bfc6a67b1425cba5fb0f2c70f"
          ],
          "fields": [
            {
              "path": "/title",
              "supporting_event_ids": [
                "sha256:cd1d0bbde98543560c2eeecfd4220c1ab274812bfc6a67b1425cba5fb0f2c70f"
              ],
              "contradicting_event_ids": [],
              "latest_observation_at": "2026-07-27T07:40:56.959Z",
              "freshness": "fresh"
            },
            {
              "path": "/summary",
              "supporting_event_ids": [
                "sha256:cd1d0bbde98543560c2eeecfd4220c1ab274812bfc6a67b1425cba5fb0f2c70f"
              ],
              "contradicting_event_ids": [],
              "latest_observation_at": "2026-07-27T07:40:56.959Z",
              "freshness": "fresh"
            },
            {
              "path": "/lifecycle",
              "supporting_event_ids": [
                "sha256:cd1d0bbde98543560c2eeecfd4220c1ab274812bfc6a67b1425cba5fb0f2c70f"
              ],
              "contradicting_event_ids": [],
              "latest_observation_at": "2026-07-27T07:40:56.959Z",
              "freshness": "fresh"
            },
            {
              "path": "/economics",
              "supporting_event_ids": [
                "sha256:cd1d0bbde98543560c2eeecfd4220c1ab274812bfc6a67b1425cba5fb0f2c70f"
              ],
              "contradicting_event_ids": [],
              "latest_observation_at": "2026-07-27T07:40:56.959Z",
              "freshness": "fresh"
            },
            {
              "path": "/eligibility",
              "supporting_event_ids": [
                "sha256:cd1d0bbde98543560c2eeecfd4220c1ab274812bfc6a67b1425cba5fb0f2c70f"
              ],
              "contradicting_event_ids": [],
              "latest_observation_at": "2026-07-27T07:40:56.959Z",
              "freshness": "fresh"
            },
            {
              "path": "/roles",
              "supporting_event_ids": [
                "sha256:cd1d0bbde98543560c2eeecfd4220c1ab274812bfc6a67b1425cba5fb0f2c70f"
              ],
              "contradicting_event_ids": [],
              "latest_observation_at": "2026-07-27T07:40:56.959Z",
              "freshness": "fresh"
            },
            {
              "path": "/access",
              "supporting_event_ids": [
                "sha256:cd1d0bbde98543560c2eeecfd4220c1ab274812bfc6a67b1425cba5fb0f2c70f"
              ],
              "contradicting_event_ids": [],
              "latest_observation_at": "2026-07-27T07:40:56.959Z",
              "freshness": "fresh"
            }
          ]
        }
      }
    ]
  }
}
