Help Scout

Each report card tests a specific product and how agents can use it.

• Help Scout Mailbox API

  Create a support ticket·Probed 13 Oct·kind-2026-10-12.2

  To create a support ticket, an agent needs a person at setup: a person hands over a key or token, a person signs up or registers a client for it, a person puts a card on file and a person replaces or revokes its access when it must change. Job reachable, not yet run.

  1. DiscoverMachineThe vendor's own machine-readable documents lead an agent to the job's interface.Discover: Machine. The vendor's own machine-readable documents lead an agent to the job's interface.
  2. AuthorityWorkaround · setupA person hands the agent a key or token.Authority: Workaround · setup. A person hands the agent a key or token.
  3. OnboardWorkaround · setupA person signs up, or registers a client, for the agent.Onboard: Workaround · setup. A person signs up, or registers a client, for the agent.
  4. PayWorkaround · setupA person puts a card on file once, at the vendor's checkout.Pay: Workaround · setup. A person puts a card on file once, at the vendor's checkout.
  5. ConfirmMachineA failure comes back typed, in its answer or as its spec declares, so an agent can tell a failure from a success.Confirm: Machine. A failure comes back typed, in its answer or as its spec declares, so an agent can tell a failure from a success.
  6. SustainWorkaround · setupA person replaces or revokes the agent's access when it must change.Sustain: Workaround · setup. A person replaces or revokes the agent's access when it must change.

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