Can an agent create a support ticket with Intercom Tickets?
Who does each step
Whether the agent handles it alone or a person has to step in.
- 01
Discover
MachineThe vendor's own machine-readable documents lead an agent to the job's interface.
- 02
Authority
Workaround · setupA person hands the agent a key or token.
- 03
Onboard
Workaround · setupA person signs up, or registers a client, for the agent.
- 04
Pay
Workaround · setupA person puts a card on file once, at the vendor's checkout.
- 05
Confirm
MachineA failure comes back typed, in its answer or as its spec declares, so an agent can tell a failure from a success.
- 06
Sustain
Workaround · setupA person replaces or revokes the agent's access when it must change.
A person once, at Authority: handing over a key or token.
A person once, at Onboard: signing up or registering a client for the agent.
A person once, at Pay: paying for it.
A person once, at Sustain: renewing, replacing or revoking its access.
Not A+ yet: OAuth that lets an agent register its own client would turn handing over a key or token into a one-time consent; a way for agents to register (auth.md, a sign-up API, or OAuth with client registration) would let the agent register itself; payment inside the request (x402 or MPP) would let an agent pay its own way; a key-management API, or OAuth refresh and revocation, would let the agent keep its access alive.
Agent surfaces
The probe
Each request it sent and what came back; the descriptors it read, counted, with what they named.
Discover31 descriptor reads8 facts
- Found
- API catalogwww.intercom.comMCPmcp.intercom.com/mcpFor agentswww.intercom.com/llms.txtFor agentsdevelopers.intercom.com/llms.txtAPIapi.intercom.ioAPIapi.intercom.ioAPIapi.eu.intercom.ioAPIapi.au.intercom.io
- From
- www.intercom.com/.well-known/api-catalog · www.intercom.com/.well-known/mcp/server-card.json · www.intercom.com/llms.txt · developers.intercom.com/llms.txt · developers.intercom.com/docs/guides/tickets/build-a-ticket-form.md · developers.intercom.com/_bundle/docs/references/@2.15/rest-api/api.intercom.io.yaml
- This endpoint
- api.intercom.io is named by a descriptor it read
Job requestPOST api.intercom.io/tickets40150 ms
- Request
- POST https://api.intercom.io/tickets
- Response
- 401 · application/json · 143 bytes
- Body
- sha256:250c52197bd47ed8de9719b1970c095dc12433435560d5b9da23b8041b67cf0a
- Exchange
- sha256:bf65d8dc1aaf745b4abc5feff0cfc74c5631f645e3c78d32b771ddeeed51ccae
Resource metadataGET api.intercom.io/.well-known/oauth-protected-resource/tickets40443 ms
- Request
- GET https://api.intercom.io/.well-known/oauth-protected-resource/tickets
- Response
- 404 · application/json · 199 bytes
- Body
- sha256:918268bde29349519027d36ab972e5b086741a6ffe4542598362c31e332b86e9
- Exchange
- sha256:a0a13d9ba96a8e10b5e2d06c8602cbf0a7daa9093765a3a5ae85451f3af22ac3
Resource metadataGET api.intercom.io/.well-known/oauth-protected-resource40448 ms
- Request
- GET https://api.intercom.io/.well-known/oauth-protected-resource
- Response
- 404 · application/json · 199 bytes
- Body
- sha256:918268bde29349519027d36ab972e5b086741a6ffe4542598362c31e332b86e9
- Exchange
- sha256:5c2f972b2b825c8b5345abd9d53b7658475d5cf061c2e6da12e2ae2abc48c272
Declared pageGET www.intercom.com/signup307211 ms
- Request
- GET https://www.intercom.com/signup
- Response
- 307 · text/html · 0 bytes
- Body
- sha256:e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855
- Exchange
- sha256:4733337b9f2d1ebc33e297ece71b4a8dad8860c3194401305d81de24ee5f629a
Declared pageGET www.intercom.com/pricing200512 ms
- Request
- GET https://www.intercom.com/pricing
- Response
- 200 · text/html · 1451157 bytes
- Body
- sha256:ad9ede05d1a71da21b121b45054d9e0b673428e94e9e7bf5cdc1f60a090046b0
- Exchange
- sha256:5e8348ab1f800c44ce6f93a7c589827acbf2036c2fde55e1fff1e2659bb7eb5c
Intercom on the startup-offers board
- 93% offEarly Stage Startup Program
The grade’s badge
One image that keeps itself current, linking here.
[](https://sourcey.com/c/intercom/agent-readiness/intercom-tickets/support-ticket-create)Improve the report
Correct it, probe it again, or improve the path.
- Profile
- arp_01m4tbbmrrd0vftg22s06bgjkb
- Projection
- sha256:84a14c7c63be384cc9379993a71808324b6bfbe9083facd69fb5ef3ad3b79d38
- Policy
- kind-2026-10-12.2 · sha256:b612172aad277b54461de84e006815126f2df566563954b02f4432a39cad89ac
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