Zendesk

Each report card tests a specific product and how agents can use it.

• Zendesk Support

  Create a support ticket·Probed 13 Oct·kind-2026-10-12.2

  To create a support ticket, an agent needs a person again and again: checking whether it worked. Job reachable, not yet run.

  1. DiscoverMachineThe vendor's own machine-readable documents lead an agent to the job's interface.Discover: Machine. The vendor's own machine-readable documents lead an agent to the job's interface.
  2. AuthorityWorkaround · setupA person hands the agent a key or token.Authority: Workaround · setup. A person hands the agent a key or token.
  3. OnboardWorkaround · setupA person signs up, or registers a client, for the agent.Onboard: Workaround · setup. A person signs up, or registers a client, for the agent.
  4. PayWorkaround · setupA person puts a card on file once, at the vendor's checkout.Pay: Workaround · setup. A person puts a card on file once, at the vendor's checkout.
  5. ConfirmWorkaround · recurringNothing typed tells an agent a failure from a success, so a person has to check the results.Confirm: Workaround · recurring. Nothing typed tells an agent a failure from a success, so a person has to check the results.
  6. SustainMachineThe agent can renew and revoke its own access.Sustain: Machine. The agent can renew and revoke its own access.

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